Order and payment - FAQ

Our online booking on the website is open for booking 24 hours a day - every day of the year. If you prefer personal service, you are more than welcome to call our customer service on +45 70 80 65 00. We are open every weekday at 8.30am-16.00pm. 

After booking a hotel stay you will receive a confirmation by e-mail. If you do not have an e-mail address, you can have your reservation number provided per. telephone. We take certain reservations for printing errors and wording errors. 

When you have booked a hotel stay, you will receive a confirmation by e-mail. If you do not have an e-mail address, you can get your reservation number provided by telephone. 

Payment for your stay is made at the hotel on departure. However, when booking online, you must always provide your credit card number to guarantee your arrival. We do not deduct money from your credit card.

You can of course pay with Small Danish Hotel's gift card.

You can cancel your hotel stay until the day before arrival, unless otherwise stated on your confirmation.

No, you do not have to pay deposit when staying at inns and hotels in Small Danish Hotels.

In most cases, you can always cancel your hotel stay until 6.00 PM the day before arrival. Cancellation can be made on the front page of the website (Click "Change reservation") or by phone +45 70 80 65 00. If it is outside opening hours (all weekdays from 8.30-16.00), please contact the hotel directly. On your confirmation, the exact cancellation condition will appear.

In most cases, you can always cancel your hotel stay until 6.00 PM the day before arrival. Cancellation can be made on the front page of the website (Click "Change reservation") or by phone +45 70 80 65 00. If it is outside opening hours (all weekdays from 8.30-16.00), please contact the hotel directly. On your confirmation, the exact cancellation condition will appear. Please note that certain stays can neither be changed nor canceled, this is clearly stated in the stay description as well as on the confirmation.

In case of illness, please contact our customer service on telephone +45 70 80 65 00.

If you contact us on the day of arrival, it will be the hotel that decides whether the stay can be canceled or alternatively moved to another date.

Outside our opening hours (every weekday from 08:30 to 16:00), please contact the hotel directly.

If you can't find your reservation number, please call our customer service on +45 70 80 65 00.

On our website you can find a lot of information about all our inns and hotels. You can search through the search function on the front page of the website.