Q: How do I use my points?

1. Pointshop You can use your points in the point shop by logging in HERE . You have access to the items you have enough points for and you can put them in your basket. 2. On stays Book directly at the hotel or via Small Danish Hotels. Payment with points must take place at the hotel. You have to make the hotel aware of whether you want to pay in full or in parts with your points. 3. In restaurants When ordering, make it clear whether you want to pay in full or in part with your points.

Q: How do I sign up for Benefits?

You can sign up for the guest club Benefits HERE .

Question 1

How can I buy a gift voucher?

Accepted Answer

If you want to know more about gift vouchers please call +45 75 64 87 00 or send an email to info@smalldanishhotels.dk

Question 2

How do I use my points?

Accepted Answer

1. Pointshop
You can use your points in the point shop by logging in HERE. You have access to the items you have enough points for and you can put them in your basket.

2. On stays
Book directly at the hotel or via Small Danish Hotels. Payment with points must take place at the hotel. You have to make the hotel aware of whether you want to pay in full or in parts with your points.

3. In restaurants
When ordering, make it clear whether you want to pay in full or in part with your points.

Question 3

How do I sign up for Benefits?

Accepted Answer

You can sign up for the guest club Benefits HERE.

Question 4

What can I buy with my points?

Accepted Answer

Your points can be used for all payments at hotels under Small Danish Hotels. Points can also be used in the point-shop HERE.

There are no restrictions on what or when you can use your points. You can part-pay with your points at the hotels but in the point-shop you must have the full amount of points to buy an item.

Question 5

Can I buy extra points?

Accepted Answer

No, it is not possible to buy extra point.

Question 6

How many points do I get?

Accepted Answer

If you book directly at the hotel or through Small Danish Hotels, you earn 1 point per. DKK 3,- on your total bill. This includes in addition to the room also restaurant, café, room service, various purchases and possibly fees.

If you stay several times a year, you have the opportunity to earn extra bonus points:

5th night within the same calendar year triggers 300 extra points
10th night within the same calendar year triggers 600 extra points
20th night within the same calendar year triggers 1,200 extra points
40th night within the same calendar year triggers 2,400 extra points

You can earn points for purchases of up to DKK 5.000,- on your total room bill per. night.
You earn points in the room you live in, regardless of whether you or others pay the bill.

Question 7

Does the points expire?

Accepted Answer

Benefits points expire after 2 years (effective from October 2022) if no points are earned or redeemed during this period.

If you do not respond to our emails for 3 years, we will request your renewed consent to continue sending emails to you in order to comply with applicable regulations. If you do not renew your consent within 30 days after we have made this request, your guest club account, along with its associated points and personal information, will be automatically deleted.

It is possible to reduce the frequency of emails in the self-service portal if you find the volume of emails to be excessive.

Question 8

Can the company earn points?

Accepted Answer

No - Benefits are personal and only for individuals who stay at the hotels. Instead, Small Danish Hotels, in collaboration with the hotels, offers a special corporate agreement program that operates alongside Benefits. This does not affect the accumulation of points, but your company has the opportunity to earn an annual bonus.

Read more here.

Question 9

How do I earn points?

Accepted Answer

You earn points in connection with accommodation.

You earn points in the room you live in, whether you or someone else pays for the room. Only one person can earn points per. room. Everything you buy in the hotel and is written to your room gives points. Points for a maximum of DKK 5,000 in spending can be registered per room, per night.

At SDH Partner hotels, points are earned only on accommodation including breakfast and not on additional purchases.

Question 10

What are the points worth?

Accepted Answer

7 points equals DKK 1,- when you use them.

Question 11

When do I get my points?

Accepted Answer

It may take up to 8 days after departure before your points have been registered in your account.

Question 12

Can I transfer points to others?

Accepted Answer

Yes you can. To transfer points to someone else, you have to write to info@smalldanishhotels.dk and indicate who you want to transfer points to and how many points.

IMPORTANT: The e-mail must be sent from the e-mail address that you want the points transferred from.

Question 13

Can I use my points abroad?

Accepted Answer

Yes, you can buy a gift voucher from Small Danish Hotels and use it at all hotels with our international partnership Global Alliance of Private Hotels (more than 800 hotels in more than 80 countries).

Question 14

How do I unsubscribe from Benefits?

Accepted Answer

You can unsubscribe from e-mails from Small Danish Hotels at any time via links in the e-mails you receive, just as you can withdraw your consent at any time by contacting us at info@smalldanishhotels.dk, or by post. letter sent to "Responsible for data protection, Small Danish Hotels, Vejlevej 16, 8700 Horsens, Denmark". Please note that unsubscribing from e-mails from Small Danish Hotels or withdrawal of consent will automatically result in you opting out of Benefits.

If you log in to your Benefits profile, you can also reduce the frequency of newsletters. Here you can also opt out of Benefits. Login HERE.

Question 15

How do I book a hotel stay?

Accepted Answer

Our online booking on the website is open for booking 24 hours a day - every day of the year. If you prefer personal service, you are more than welcome to call our customer service on +45 70 80 65 00. We are open every weekday at 8.30am-16.00pm.

After booking a hotel stay you will receive a confirmation by e-mail. If you do not have an e-mail address, you can have your reservation number provided per. telephone. We take certain reservations for printing errors and wording errors.

Question 16

Do I get a confirmation sent?

Accepted Answer

When you have booked a hotel stay, you will receive a confirmation by e-mail. If you do not have an e-mail address, you can get your reservation number provided by telephone.

Question 17

How is payment made?

Accepted Answer

Payment for your stay is made at the hotel on departure. However, when booking online, you must always provide your credit card number to guarantee your arrival. We do not deduct money from your credit card.

You can of course pay with Small Danish Hotel's gift card.

You can cancel your hotel stay until the day before arrival, unless otherwise stated on your confirmation.

Question 18

Do I have to pay deposit?

Accepted Answer

No, you do not have to pay deposit when staying at inns and hotels in Small Danish Hotels.

Question 19

Can I cancel my stay?

Accepted Answer

In most cases, you can always cancel your hotel stay until 6.00 PM the day before arrival. Cancellation can be made on the front page of the website (Click "Change reservation") or by phone +45 70 80 65 00. If it is outside opening hours (all weekdays from 8.30-16.00), please contact the hotel directly. On your confirmation, the exact cancellation condition will appear.

Question 20

If I am prevented, should I contact Small Danish Hotels or the hotel?

Accepted Answer

In most cases, you can always cancel your hotel stay until 6.00 PM the day before arrival. Cancellation can be made on the front page of the website (Click "Change reservation") or by phone +45 70 80 65 00. If it is outside opening hours (all weekdays from 8.30-16.00), please contact the hotel directly. On your confirmation, the exact cancellation condition will appear. Please note that certain stays can neither be changed nor canceled, this is clearly stated in the stay description as well as on the confirmation.

Question 21

What do I do in the case of illness?

Accepted Answer

In case of illness, please contact our customer service on telephone +45 70 80 65 00.

If you contact us on the day of arrival, it will be the hotel that decides whether the stay can be canceled or alternatively moved to another date.

Outside our opening hours (every weekday from 08:30 to 16:00), please contact the hotel directly.

Question 22

I can't find my reservation number. What do I do?

Accepted Answer

If you can't find your reservation number, please call our customer service on +45 70 80 65 00.

Question 23

Where can I find information about the hotel?

Accepted Answer

On our website you can find a lot of information about all our inns and hotels. You can search through the search function on the front page of the website.

Question 24

Can I bring my dog?

Accepted Answer

Many hotels accept that you bring your dog. On the page "Booking" you can search and see which places you can bring a dog.

However, it is important that you inform about this when booking the hotel stay. We therefore recommend that you book your hotel stay through our customer service on telephone +45 70 80 65 00.

We are open every weekday at 8.30-16.00.

Please note that most hotels charge a fixed amount per night. night or per. stay for this benefit.

Question 25

Can I park at the hotel?

Accepted Answer

Most hotels have their own free parking space. You can find information about the individual hotel by searching for the hotel through the search function on the front page of the website. Look under "Facilities" where you will find information about parking conditions.

Question 26

Should I book a table in the restaurant?

Accepted Answer

If you have booked a stay that includes dinner in the restaurant, you do not need to do any further. If this is not the case, we recommend that you book a table in the restaurant.

Question 27

Does my room have a bath and toilet?

Accepted Answer

When you book at stay via Small Danish Hotels, you can in most cases expect that there is a bath and toilet in the room. However, some places have a shared shower and toilet in the hallway. In these cases, it will appear clearly in the description of the inn or hotel.

Question 28

Bed & Breakfast

Accepted Answer

Bed & Breakfasts are small accommodations, often with just a few rooms, but there are also larger venues that have more of the character of a small hotel. So at Small Danish Hotels we also consider ourselves Bed & Breakfast, because we offer a large selection of small, cozy places in all areas of Denmark.

Remember that you can easily find prices and accommodation options here on the website - look under "Booking".

Question 29

Which hotels have electric car chargers?

Accepted Answer

More and more hotels have charging plugs for electric cars. In our booking section you can filter and only see the hotels that offer charging plugs. See hotels with charging plugs for electric cars HERE.

Question 30

When can I arrive?

Accepted Answer

Arrival times vary from hotel to hotel. However it should be possible to arrive from 15.00 at all our hotels. You will find information about arrival times on our website under each hotel. Search via the search function on the front page of the website.

Question 31

When is departure?

Accepted Answer

Departure times vary from hotel to hotel. However, departure must most often take place no later than 11.00. You will find information about departure times on our website under each hotel. Search via the search function on the front page of the website.

Question 32

Do I have to pay for infants and children?

Accepted Answer

Children aged 0-3 years sleep for free in their parents' bed or in their own baby cot. If you bring a duvet, pillow and sheets, the hotel also has the option of providing a free cot. If you require a baby cot, please inform the hotel in advance. The hotel can charge DKK 50 per day for breakfast for your child.

Children aged 4-12 must pay for an extra bed in the parents' room, regardless of whether it is used or not. In order for an extra bed to be made in the room, there must always be two fully paying guests. This means that your child may have to pay an adult price if you live alone with your child in a double room.

Question 33

I'm a member of Forbrugsforeningen. What do I do?

Accepted Answer

If you are a member of Forbrugsforeningen and want to earn a bonus on an inn or hotel stay via Small Danish Hotels, you must make your booking via www.smalldanishhotels.dk/fbf

You must guarantee / pay with your payment card from Forbrugsforeningen.

You can also book your stay by phone +45 75 64 87 00. After the stay, you will receive a payment link where you must use your card from Forbrugsforeningen.

It is not possible to book or pay directly at the hotels.

It is not possible to use a Small Danish Hotels gift voucher.

Question 34

I'm a member of Ældre Sagen. What do I do?

Accepted Answer

If you are a member of Ældre Sagen and want membership benefits, you must remember to make a booking of hotel stays via Small Danish Hotels to obtain your benefits.

To get a discount, you must make your purchase via www.smalldanishhotels.dk/aeldresagen or you can contact our booking department on tel. + 45 70 80 65 07.

If you book by phone, you must provide discount code 2248 and membership number when ordering.

It is not possible to book directly at the hotels.

Question 35

I'm a member of Pluskort. What do I do?

Accepted Answer

If you are a member of PlusKort and want membership benefits, you must remember to make a booking of hotel stays via Small Danish Hotels to obtain your benefits.

To get a discount, you must make your purchase via www.smalldanishhotels.dk/pluskort or you can contact our booking department on tel. +45 70 80 65 07.

If you book by phone, you must provide discount code 3348 and membership number when ordering.

It is not possible to book directly at the hotels. You do not get a bonus on stays paid with gift cards.

Question 36

What is Loopon?

Accepted Answer

Loopon er Small Danish Hotels system til at sikre kvalitet på vores mange hoteller. Antallet af stjerner er et udtryk for andre gæsters oplevelse på hotellet. Når du har været på et af vores hoteller, vil du efterfølgende modtage en email, der indeholder et spørgsmål om, hvorvidt du kan anbefale din oplevelse på hotellet til andre gæster.

Relation Manager is Small Danish Hotels' system to ensure the quality of our many hotels. The number of stars is an expression of other guests' experience at the hotel. Once you have been to one of our hotels, you will subsequently receive an email containing a question as to whether you can recommend your experience at the hotel to other guests.

Question 37

Does Small Danish Hotels have an enviromental policy?

Accepted Answer

Yes, we do. You can read our declaration of intent on sustainable environment and personnel policy HERE.

Question 38

Does hotels in Small Danish Hotels have fair conditions?

Accepted Answer

All the inns, hotels and castels that are part of Small Danish Hotels have an agreement with 3F. This means that there are orderly conditions for the employees and you can visit these places with a clear conscience.

Question 39

Who are Small Danish Hotels?

Accepted Answer

Small Danish Hotels is a voluntary association consisting of individually owned inns, hotels, castles and manor houses throughout Denmark. All are rated with minimum 3 stars out of Hotelstars Union's hotel rating. In total, Small Danish Hotels has approx. 4,000 rooms.

FAQ: Questions and answers

Gift Voucher

Benefits

Order and payment

At the hotel

Collaborators

Other questions